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Returns and refunds

Last updated: 29 October 2026

The short version

If your bandana arrives damaged, defective or not what you ordered, we replace it or refund you. We do not take returns for a change of mind, a change of size preference or a change of colour preference, so please look at the photos and the size (50 × 50 cm) before you order.

How to report a problem

  1. Email aavran.cs@gmail.com within 48 hours of delivery.
  2. Put your order number in the subject.
  3. Attach clear photos of the problem, and of the parcel and label if the packaging was damaged.

We reply within 1 business day. If the problem is confirmed, you choose a replacement (if the print is in stock) or a refund. We may ask you to send the item back; when we do, we arrange the pickup or pay the return postage.

What counts as a problem

  • A hole, tear, stain, misprint or loose stitching that was there when it arrived.
  • A different print from the one you ordered.
  • A missing item.

Screens show colour differently and every piece of cloth takes print slightly differently, so small colour differences from the photos are not a defect. If what arrives is clearly not what the page showed, it counts as not as described.

What we cannot take back

Bandanas that have been worn, washed or altered, unless the problem is a defect that only showed up on first wear or first wash and you report it within 48 hours of noticing it.

Cancelling an order

You can cancel any time before the order ships. Email us with your order number. Prepaid orders cancelled before dispatch are refunded in full. Once an order has shipped it can no longer be cancelled.

Refunds

  • Once a refund is approved, we send it within 7 business days.
  • Prepaid orders are refunded to the original payment method. Your bank or UPI app may take a few more days to show it.
  • Cash on delivery orders are refunded to a bank account or UPI ID you give us.
  • The cash on delivery fee is refunded only when the order was cancelled by us or the item was damaged, defective or wrong.

Offers

If you bought a pair under the "any two for ₹999" offer and return one of the two, the refund is the amount you actually paid for that item, as shown on your order.

Contact

Email aavran.cs@gmail.com. AAVRAN, Flock Co Living, Sector 28, Gurugram, Haryana 122002, India.